Virgin Media has created its own AI robots to monitor its television network quality in real-time in a bid to quickly identify and resolve any issues when they occur.
The company said the AI robots watch TV services as viewers experience them and, using automated monitoring, continuously check channels for any degradation of service, including any issues with video and audio quality.
If an issue is detected, alerts are automatically sent to human monitoring teams.
Over 220 channels are being monitored overall, with the most-watched channels checked every six minutes.
Virgin Media said that following the initial launch, the company will explore potential future enhancements. These could include how AI can identify a broader range of service issues and further strengthen monitoring capabilities.
Jeanie York, Virgin Media O2’s Chief Technology Officer, said: “Creating and launching these new TV robots means we’re able to identify and address any service issues faster and more accurately than ever before, and in some cases before a customer even realises there was a problem. This new capability is another innovative step in giving our customers a great experience and ensuring we provide the reliable TV service they expect.”
After years of AI experimentation, the 2026 IBC Incubator plans to birth a single, agentic brain that can hold every bit of a story’s context from conception to distribution. Discover more here.
.jpg)
BBC Studios and UKTV selected Full Season for playout of 53 channels
BBC Studios and its subsidiary UKTV have selected the European media services provider Full Season to deliver playout services for 53 linear channels and their VOD offerings under a new multi-year agreement.
40% of UK's small independent TV producers at risk of closure, warns IndieLab
According to an analysis of Companies House filings by IndieLab, 40% of the UK's small independent television production companies are at risk of closure within two years.
Netflix raises UK subscription prices
Netflix has raised the price of its UK subscription packages, lifting the cost of its cheapest tier by 33%.
Netflix strikes programming deal with Spain’s Atresmedia
Netflix has struck a programming deal with leading Spanish commercial broadcaster Atresmedia.
Asia becomes world’s biggest market for streaming commissions
Asia has become the world’s biggest region for first-run streaming scripted series orders for the first time, according to research by Ampere Analysis.
.jpg)
